EZ Online Banking
Frequently Asked Questions (FAQ)
1.
What is EZ Online Banking?
2. Is EZ Online Banking secure?
3. How do I sign up for EZ Online Banking?
4. What are the browser and screen
resolution requirements for EZ Online Banking?
5. What is the difference between my User Code and Password?
6.
What happens if I do not log into my accounts for awhile?
7.
I receive an error when logging in. How can I correct this?
8.
How to Contact
Us with additional questions?
EZ Online Banking is an Internet Banking product that will allow you access to your accounts anywhere you can get Internet access. The system gives you real time online transactions, so you will see all your account transactions as they happen (you can see them as we can see them here at the bank). With EZ Online Banking you can check your balances, view your current statements, review transaction history, determine which checks have posted to your account, verify direct deposits and withdrawals, transfer money between your accounts, and export information into Quicken, QuickBooks, Microsoft Money and more.
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2. Is EZ Online Banking secure?
EZ Online Banking is on a secure server. These means in order to access your accounts you enter through a Secure Socket Layer (SSL), which creates a 128-bit encrypted connection between your browser and our host secure server. The system is monitored and protected 24 hours a day, 7 days a week, 365 days a year. If you have any additional questions regarding the security of our EZ Online Banking product please stop in the Farmers State Bank Main Office at 112 W. Fulton Street in Waupaca, WI and talk with Laine or Jay.
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3. How do I sign up for EZ Online Banking?
You can sign up at any Farmers State Bank location or print out the application on our web site (found in the left column under EZ Online Banking - "Online Application") and return it to the Farmers State Bank. The information below will help you fill out the application.
- Fill out the general
information section on the left of the application. This includes
Account Numbers you would like to view online, name, business name (if
applicable), address, city, state, zip code, home and work telephone
numbers, date of birth and social security number. Note:
If all accounts are not joint accounts you would need to fill out 2 separate
applications in order to see your accounts on the Internet.
- Fill out your user
code. Your user code needs to be 6 to 15 characters. It
can be letters, numbers, special characters (? * @ etc.), or any combination.
Letters are case sensitive. No spaces can be used. Please keep a record of
your user code in a safe place.
Please note, your User Code needs to be unique because no two people can
have the same User Code on the Farmers State Bank system. If you
select a User Code that already exists, we will contact you to make a change
to your user code.
- Fill out your email
address. Your email address is needed so we can email you when
your user code is set up. This is also needed to
put in the system so you can receive an email if you forget your password.
- Sign and date the application. Also, please tear off the application for EZ Online Banking (left two panels) and keep the Electronic Fund Transfer Your Rights and Responsibilities section on the right of the application.
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4. What are the browser and screen resolution requirements for EZ Online Banking?
Your web browser needs to have 128 bit encryption. This means you need to have Internet Explorer 6.0 (or greater), Mac Internet Explorer 5.2 (or greater), Netscape 7.0 (or greater) or Mozilla Firefox 1.5 (or greater) . You can find the version by going to Help in both browser and selecting About Internet Explorer, About Netscape or About Mozilla Firefox. This will bring up a screen with your version number on it. Please note that EZ Online Banking works best with Internet Explorer; however, it does work with Netscape, Mozilla Firefox and other web browsers. If you do not have the correct version of your browser please update your browser before trying to enter EZ Online Banking. Click on Internet Explorer to upgrade your Internet Explorer browser today. Click on Netscape to upgrade your Netscape browser today. Click on Mozilla Firefox to upgrade your Mozilla Firefox browser today.
Note: Mac users using Mac
Operating System 8.1 to 9.x need to use Internet Explorer version 5.1.7.
Mac Operating System X need to use Internet Explorer version 5.2.3. If you
do not have this version please go to
www.microsoft.com and search for the above versions to download.
Your screen resolution should be set to 800x600 Resolution.
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5. What is the
difference between my User Code and Password?
You will choose your User Code and put it on the application. It will need to be 6 to 15 characters in length. Your User Code can be letters, numbers, special characters (-,*,@, etc.), or any combination. Letters are case sensitive. No spaces are allowed. Please note, your User Code needs to be unique because no two people can have the same User Code on the Farmers State Bank system. If you select a User Code that already exists, we will contact you to make a change to your user code.
At sign up you will receive a General Password you will need the first time you enter EZ Online Banking. After you enter your User Code and General Password the system will prompt you to change your Password. We encourage you to select something that is unique to you and is not easily guessed by others. Your new Password will need to be 6 to 15 characters in length and follow all the same principles as your User Code.
Your User Code is something that will not change for access to EZ Online Banking. Your Password you can change as often as you want through "Change Password" on the top of EZ Online Banking when you log in. You will be prompted to change your password every 3 months.
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6. What happens if I do not log into my accounts for awhile?
If you do not log into your EZ Online Banking account for more than 90 days you will be taken off the system. This is a security feature of our system. If you would like to be added back to EZ Online Banking after more than 90 days of inactivity you can do that by contacting our Bookkeeping Department at (715) 258-1410.
7. I receive an error when logging in. How can I correct this?
If you receive an error when logging in please contact our Bookkeeping Department at (715) 258-1410. You could also email us at banking@fsbwaupaca.com and we will research any question you might have.
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8. How to Contact Us with additional questions?
If you need help or have any other questions, please call (715) 258-1400 and ask for help with EZ Online Banking access. You could also email us at banking@fsbwaupaca.com and we will research any question you might have.
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